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30-Day Return Policy
**30-Day Return Policy**
At LeafLock, we are committed to providing you with the highest quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy to ensure your peace of mind.
**Eligibility:**
To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. It must also be accompanied by the original receipt or proof of purchase.
**Timeframe:**
You have 30 calendar days from the date of purchase to initiate a return.
**How to Initiate a Return:**
To initiate a return, please contact our customer support team at Info@leaflock.store. Our friendly representatives will guide you through the return process and provide you with the necessary instructions.
**Return Shipping:**
The customer is responsible for the shipping costs incurred during the return process. Please ensure that the item is securely packaged to prevent any damage during transit.
**Refund Process:**
Once we receive the returned item and verify its eligibility, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to [number of days] for the refund to reflect in your account, depending on your bank or payment processor.
**Non-Returnable Items:**
Certain items are non-returnable, including but not limited to:
- Custom-made or personalized products
- Perishable goods
- Gift cards
**Damaged or Defective Items:**
In the rare event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund, and there will be no additional shipping costs for such cases.
**Exchanges:**
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the standard return process, and then place a new order for the desired item.
We strive to make the return process as smooth as possible for our valued customers. If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer support team.
Thank you for choosing LeafLock. Your satisfaction is our priority.